Inbound Call Centre Agent




Company: Truworths
Job Title: Inbound Call Centre Agent
Location: Cape Town, Western Cape
Closing Date: 27 June 2022

Job Description

Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our New Accounts Department.


Responsibilities

  • Handle all customer enquiries and queries
  • Customer service and processing data – promptly respond to outbound/inbound calls and consistently uses the correct script per application status to obtain and verify data accurately (to process good quality accounts).
  • Administration – consistently keep up to date with credit admin policies and procedures, adhere to house rules.
  • Data Quality – proactively evaluate, update, obtain and process required information accurately, according to NCA requirements and risk policies and procedures.

 

Requirements

    • Matric or equivalent qualification
    • Previous relevant experience is advantageous
    • Computer literate (Excel, Word)



 

Competencies

• High degree of self-discipline, personal drive and sense of urgency.
• Excellent listening and communication skills.
• Goal orientated.
• High stress tolerance.
• Team work.
• Adapt to change quickly, in a fast-paced environment.
• Honestly and trustworthy.
• Punctuality and good attendance.
• Display flexibility for other issues/tasks as they arise.
• Motivate and support co-workers to attain team and department goals.


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