Switchboard Operator

Jobs Clinix Health Group in Health & Welfare Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 2 Years
  • Gender Female
  • Industry Development
  • Qualifications Certificate

Job Description

Clinix Health Group

Switchboard Operator

Company: Clinix Health Group
Job title: Switchboard Operator
Location: Soweto, Gauteng

Job Description

To manage and coordinate all telephonic communication and systems within the hospital in a professional and efficient manner and exceeding customer expectations.

 

Responsibilities

  • Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken, articulate and professional manner without keeping the customer waiting unnecessarily.
  • Route calls to the appropriate persons/departments, as per the Hospital telephone list.
  • Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
  • Deal with general enquiries, where possible, in a professional and helpful manner, escalating enquiries to the Reception Supervisor, or relevant person, where unable to assist.
  • Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
  • Maintain patient confidentiality in all daily duties.
  • Report all faulty telephone equipment and lines immediately.
  • Assist with general enquiries from customers, where possible.
  • Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Reception Supervisor)

 

Requirements

•Grade 12 Pass.
•Relevant secretarial/administration course/certificate.
•0 to 1 year administration experience.
•Computer proficiency – MS Office.