Sun International: Contact Centre Learnerships 2020/2021

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Job Detail

  • Offered Salary 1000
  • Career Level Student
  • Experience Fresh
  • Gender Female
  • Industry Development
  • Qualifications Certificate

Job Description

Sun International

Contact Centre Learnership

Company: Sun International
Job Title: Contact Centre Learnership
Location: Sandton, Gauteng
Closing Date: 19 October 2020

Job Description

Sun International Contact Centre has a 12 month – Telephone Agents (NQF Level 4) learnership opportunities available, inclusive of a generous monthly stipend.

 

Key Performance Areas



  • Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
  • Direct clients to the correct destination (department / person) through correct screening / questioning techniques
  • Provides accurate information (including promotion information, functions, facilities, etc) to guests
  • Answers guest queries accurately
  • Interacts with the guest and provides service to resolve their individual queries
  • Delivers prompt service upon first contact
  • Identifies and resolves potential service issues first time round
  • Downtime on communication services is corrected

 

Requirements

Education

Grade 12 (Matric)

Experience:

No work experience necessary.

Skills and Knowledge

  • Good communication skill
  • Proficiency in English and a second language
  • Maths Literacy is a pre-requisite to be shortlisted.

 

How to Apply

 

Apply Here for the Sun International Contact Centre Learnership 2020 / 2021

 



The Application deadline closed.