Senior Clerk: Call Centre

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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 2 Years
  • Gender Female
  • Industry Development
  • Qualifications Certificate

Job Description


Senior Clerk: Call Centre

Company: Avbob
Job title: Senior Clerk: Call Centre
Location: Pretoria, Gauteng
Closing date: 22 July 2021

Job Description

The above-mentioned position is within the Call Centre Department.



•Receive and handle telephone policy enquires in the Call Centre Department and action accordingly.
•Address all outstanding requirements on new applications in New Business.
•Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions).
•Provide feedback on outstanding accounts and refunds in debtors.
•Complete amendments to policies, within delegation and requirements, (as per clients request) and ensure client receives a copy of amended policies.
•Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. broker.
•The Call Centre may only provide policy information to a client when that client has a single policy with AVBOB.
•Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to branches.
•Attend to administrative task as and when requested within the section



•Grade 12
•Category B FAIS accredited
•140 Long Term Insurance FAIS credits

•2 – 3 Years’ Life Assurance, preferably in policy maintenance/ client services environment.
•2 – 3 Years’ administrative experience.
•AVBOB Production System will be an advantage.
•Computer literate and must be able to work under pressure and still be effective.
•Good communication skills (English and two African languages).
•Customer centric (client friendly and service orientated).
•Listening and problem solving skills.

•Organising, planning, time management.
•Dependability and reliability.
•Conflict management.
•Customer service.
•Service excellence.