Mimecast: Graduate Program 2021

Graduate Programmes Learnerships in Media, Information & Communication Technology Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Student
  • Experience Fresh
  • Gender Female
  • Industry Development
  • Qualifications Diploma

Job Description

Mimecast

Graduate Programme

Company: Mimecast
Job Title: Graduate Program
Location: Sandton, Gauteng
Date Listed: 25 March 2021

Job Description

Commencing in April 2021 and extending 12 months, the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.

During the course of the 12 month program you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community. Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to guide you in your first year of work.

 

Responsibilities

  • Autonomously analyse events and identify security threats and scams using the Mimecast and 3rd party tools
  • Maintain and present to customer regularly scheduled reports
  • Maintaining and building up valuable and long-lasting customer relationships
  • Handle cases and phone calls as appropriate
  • Act as a primary contact for the customer with support questions of for products in the scope of Mimecast managed services
  • Monitor Customer features and provide details back to the customer
  • Escalation and tracking of issues raised within Mimecast and tracking of feature requests raised with Mimecast Product Development
  • Engage with cross functional teams to meet customer needs
  • Assist customers with the successful implementation and adoption of Mimecast products including but not restricted to Brand Exploit Protect (BEP) and DMARC Analyser
  • Provide exceptional support to Mimecast customers, partners, resellers, and internal staff
  • Cover our customers globally between the hours of 6am – 10pm as part of a regular 8 hour working shift pattern

 

Requirements

  • Qualification in Information Technology (A+, N+ and MSCA or higher) preferred but not essential
  • Cybersecurity experience is a plus but not a requirement
  • Knowledge of email authentication techniques as SPF, DKIM and DMARC
  • Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems

 

Essential Skills and Experience:

  • Experience managing customer facing implementations of 3rd party SaaS and IT services
  • Experience with Microsoft, Google Apps or other email platforms
  • Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
  • Experience with Microsoft Exchange and Active Directory or other email platforms
  • Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
  • Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
  • Experience of working with globally diverse customers advantageous

 

How to Apply

 

Apply here for the Mimecast: Graduate / Internship Programme 2021


Application ends in 8d 9h 10min
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