Metropolitan: Customer Service Learnership 2022

Learnerships @Metropolitan in Business
  • Limpopo, Mpumalanga, 0699 View on Map
  • Post Date : January 5, 2022
  • Apply Before : March 10, 2022
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Job Detail

  • Offered Salary 1000
  • Career Level Student
  • Experience Fresh
  • Gender Male
  • Industry Development
  • Qualifications Certificate

Job Description

Metropolitan

Customer Service Learnership 2022

Company: Metropolitan
Job Title: Customer Service Learnership
Location: Limpopo, Mpumalanga

Job Description

ROLE PURPOSE

Provide efficient support to the region by accurately capturing data and processing all the administrative tasks in accordance with agreed service level agreements

 

Responsibilities

  • Timeously complete all administrative and reporting duties related to the role
  • Accurately capture and check new business documentation.
  • Collate, compile and distribute documents to the required standards within defined time-frames
  • Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
  • Screen and route all queries received to appropriate stakeholders
  • Maintain the relevant office housekeeping standards
  • Escalate faults/errors on applications to Line Manager
  • Providing feedback on status of applications i.e. outstanding requirements and errors
  • Provide updates on how many applications issued and processed
  • Accurately capture client information on the relevant system
  • Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.
  • Ensuring client service level agreements are met and exceeded
  • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
  • Engage with client in a client centric manner in order to improve client retention and repeat business activities
  • Resolve client queries and follow up to ensure queries are resolved timeously and effectively
  • Process the relevant policy transactions per client interaction
  • Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions
  • Accurately identify problems and proactively solve them

 

Requirements

  • Grade 12 or an equivalent NQF4 qualification (all CV’s must include matric certificate / statement of results)
  • Must be unemployed, South African citizen aged between 18 and 35
  • Interest in sales and customer service is essential

 

Competencies

  • Attention to detail with good planning and time management Skills
  • Numerical reasoning ability and analytical Skills
  • Fluent Verbal and Written Communication and Comprehension in English
  • Stakeholder engagement and relationship management
  • PC Literacy

 

How to Apply

 

Location: Lebowakgomo

Click here for the Metropolitan: Customer Service Learnership Programme 2022


 

Location: Phalaborwa

Click here for the Metropolitan: Customer Service Learnership Programme 2022

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