Intercare

Locum Receptionists

Company: Intercare
Job Title: Locum Receptionists
Location: Cape Town, Western Cape
Closing Date: 15 January 2021

Job Description

Intercare Medical and Dental Centres situated in Western Cape seeks to recruit for a locum/part-time Receptionists. The focus of this position is to provide professional customer service by facilitating the patient administration process.

Critical Outputs

• Provide efficient and professional telephone services.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Direct all customers to the appropriate location, services and appropriate professional.
• Ensure patient confidentiality at all times.
• Ensure that the reception area is always neat and tidy.
• To refer all emergency cases to the nurse’s station according to protocol.
• Assist patients with basic account queries and escalate as necessary.
• Collect all co-payments and account balances according to Intercare policies and procedures.

Requirements

• Grade 12
• Administrative experience.
• Previous experience in a customer focused service environment will be advantageous.
• Computer proficiency (MS Office).