Helpdesk Operator

Jobs @Tsebo Solutions Group in Services
  • Durban, KwaZulu-Natal, 4001 View on Map
  • Post Date : January 11, 2022
  • Apply Before : January 18, 2022
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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 2 Years
  • Gender Male
  • Industry Development
  • Qualifications Certificate

Job Description

Tsebo

Helpdesk Operator

Company: Tsebo
Job Title: Helpdesk Operator
Location: Durban, KwaZulu-Natal
Closing date: 18 January 2022

Job Description

Tsebo Facilities Solutions are in search of a suitable Helpdesk Operator to support the Facilities Site Manager in managing the helpdesk professionally and logging calls both internal and external as per Tsebo Facilities policy and procedures.

 

Duties & Responsibilities

  • To receive the calls made at the help desk and log the calls required accurately and professionally.
  • To allocate the calls to the correct Service Provider and ensure that the call is auctioned immediately
  • To maintain communication with the person logging the call to ensure they are satisfied with the action given on their call.
  • Log calls on the internal system Log calls accurately on the system and ensuring that the request is clear and precise
  • Answer all telephonic calls within the defined response time Log caller details in friendly and professional manner and provide accurate information to caller at all times
  • Customer satisfaction
  • Respond to calls within the defined response time
  • Handle all calls in a polite and friendly manner
  • Generate reports as requested by the Help Desk Supervisor
  • Provide feedback and critical observation to the Help Desk Supervisor on daily issues and performance
  • Ensure a high level of customer service is provided and maintained
  • Liaise with the Site maintenance coordinators
  • Develop a sound understanding of the system including capturing of information and scheduling of planned work.
  • Provide systems support to site maintenance coordinators

 

Requirements

  • Matric
  • 2-3 years experience in helpdesk or call centre environment.
  • Computer literacy on MS Office Packages ( MS word, Excel, Outlook and PowerPoint)

 

Competencies

  • Good oral and written communication skills
  • Ability to deliver high quality and proactive service to internal and external customers.
  • Must be punctual and reliable
  • Customer and team orientated
  • Friendly, energetic disposition
  • Ability to work independently within laid down parameters
  • Ability to work shifts
  • Ability to be detail orientated