- Offered Salary 1000
- Career Level Others
- Experience Less Than 1 Year
- Gender Female
- Industry Development
- Qualifications Diploma
Customer Service Agent
Company: JD Group
Job Title: Customer Service Agent
Location: Sandton, Gauteng
Closing Date: 26 August 2020
We’re looking for a passionate individual who will manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.
The JD Group provides value-conscious, mass-market customers in Southern Africa the opportunity and means to create a comfortable lifestyle, through its diversified retail and consumer finance business.
To effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.
Education and Experience:
- Grade 12
- One – year experience in customer resolution centre / customer services.
- Tertiary qualification advantageous
- Current knowledge of best practices for Customer Services in a retail environment.
- General Understanding of CPA (Customer Protection Act).
- Knowledge of JD Group policies, practices, processes and systems.
- Knowledge of CRM systems and practices.
- Social Media Proficiency.
- MS Proficiency.
- Strong written and verbal communication skills
- Personal Resilience
- Effective Time Management
- Interpersonal Skills
- Active Listening and Interpretation skills
- Conflict Management
- Ability to work under pressure
- Energy and Drive
- Customer Orientation
- Problem Solving
- Planning and Prioritising
- Excellence Orientation
- Following Instructions and Procedures
- Attention to detail
- Working with People
- Delivering Results and Meeting Customer Expectations