Customer Service Agent (Ticket Sales)

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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 2 Years
  • Gender Female
  • Industry Development
  • Qualifications Certificate

Job Description


Customer Service Agent

Company: FlySaFair
Job Title: Customer Service Agent ( Ticket Sales)
Location: Durban, KwaZulu-Natal
Closing Date: 30 November 2020

Job Description

FlySafair requires the services of a Customer Service Agent (Ticket Sales) that will report to the Base Manager Airports and be based at King Shaka International Airport.



  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
  • Manage flight delays and or cancellations;
  • Handle and safeguard of confidential information



  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • No criminal or credit record;
  • Able and willing to work on weekends, public holidays and flexible hours as required;
  • Own transport would be an advantage.
– Punctual;
– Excellent understanding of delivering great customer service;
– High degree of patience and assertiveness
– Conflict resolution skills;
– Trustworthy, professional and reliable, including dealing with confidential information;
– The ability to work well under pressure;
– Practice good time management and willingness to work longer than normal hours;
– Remains focused in order to handle objections;
– Customer focused and service orientated.