Customer Care Consultant

Jobs Dis-Chem Pharmacies in Wholesale & Retail Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience Fresh
  • Gender Female
  • Industry Development
  • Qualifications Certificate

Job Description

Online Customer Care Consultant

Dis-Chem Pharmacies Limited

Company: Dis-Chem Pharmacies Limited
Job Title: Online Customer Care Consultant
Location: Midrand, Gauteng
Closing date: 02 July 2020

Job Description

Dis-Chem Pharmacies has a 6-month contract available for an Online Customer care Consultant at our Head Office in Midrand. You will be required to Interact with Dis-Chem`s customers and provide them with information to address inquiries regarding products and services. You will also be required to help resolve any customer complaints and concerns.

Job Specification

  • Ensure accurate data capturing and completion of documentation gets done.
  • Accurate Process of Transaction – TRMS – capturing and reporting.
  • Ensure effective internal communication (within customer service/benefits programme).
  • Escalate compliments, complaints and product sourcing to supervisor daily.
  • Ensure effective external communication (customer – feedback provided).
  • Ensure Store Manager and relevant employees are kept informed of all elements regarding the Dis-Chem Online store.
  • Create a central point of contact for all general queries, compliments and complaints.
  • Assist customers with any enquiries and refer customers to the appropriate departments where applicable.

Minimum Requirements

Essential:

  • Grade 12 / Matric
  • Relevant Online Customer Care experience
  • Relevant Customer Service/Administration course – advantageous

Competencies

  • Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Administration and customer relations
  • English and 2nd Additional Language – Read, write, speak and understand
  • Knowledge of the POPI and consumer protection act
  • English – Read, write and speak well
  • Communication skills
  • Understanding problems and solving – problem-solving, patient and working under pressure
  • Honest, trustworthy and accuracy

Remuneration and benefits:

  • Market-related salary
  • Medical aid
  • Provident fund
  • Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

The Application deadline closed.