Contact Centre Service Agent

Jobs @SARS in Accounting / Finance
  • South Africa, 0027 View on Map
  • Post Date : January 11, 2022
  • Apply Before : April 17, 2022
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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 2 Years
  • Gender Male
  • Industry Development
  • Qualifications Certificate

Job Description

SARS

Contact Centre Service Agent

Company: SARS
Job Title: Contact Centre Service Agent
Locations: Gauteng (Alberton), Gauteng North (Doringkloof), Western Cape (Bellville) & KZN (Durban)
Date listed: 11 January 2022

Job Description

We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team who makes customer happiness their mission in life and creating awesome moments their speciality. With your expertise, help ensure that each taxpayer who deals with us has an exceptional experience. As a Service Agent, you will work in a friendly team environment and have to be willing to go the extra mile. You will also have the opportunity to teach taxpayers online skills like using the SARS website, EFiling and troubleshoot practical process and system issues. The best part of this job is that you get to interact with taxpayers from all lifestyles and ensure you make South Africa great.

 

Responsibilities

  • Ensure that all walk-in inbound and outbound queries for a single tax product are promptly, effectively & efficiently answered or resolved.
  • Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.
  • Communication of transactional outputs and queries in area of work.
  • Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
  • Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
  • Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
  • Embrace change initiatives and positively contribute to the success thereof within area of accountability.
  • Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.

 

Requirements

  • Senior Certificate (NQF 4)
  • 2 years’ experience in a Customer Service environment
  • Tertiary qualification an added advantage
  • Be highly efficient on a computer (essential)

 

Competencies

  • Great communicator
  • Multi-task like a pro
  • Great business English both written and spoken
  • Fast learner
  • Creative and forward thinking (takes initiative) while being able to work in a highly scripted and monitored environment
  • Logical approach to problem solving (root cause analysis)
  • Assertive and confident in their own decisions – this includes dealing with difficult customers, but being professional about it at all times
  • Great team player – you need to be willing to jump in and assist when/where needed
  • Attention to detail