Emergency Control Centre Agent (Call Takers)

Jobs @Western Cape Government in Health & Welfare
  • Cape Town, Western Cape, 6665 View on Map
  • Post Date : November 23, 2021
  • Apply Before : February 25, 2022
  • 140 Click(s)
  • View(s) 107
Email Job
  • Share:

Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 2 Years
  • Gender Male
  • Industry Development
  • Qualifications Certificate

Job Description

Western Cape Health Department

Emergency Control Centre Agent (Call Takers)

Company: Western Cape Health Department
Job Title: Emergency Control Centre Agent (Call Takers)
Location: Western Cape
Closing Date: 25 February 2022

Job Description

Reference No: EMCCA-WC/2021 (V2)

Remuneration: R173 703 per annum



  • Receiving and capture incoming emergency calls on GEMC data system.
  • Manage caller anxiety and stress.
  • Interrogate the call and assess the nature and priority of the case.
  • Dispatch the relevant emergency resources via radio as required.
  • Monitor and control the progress of all emergency incidents.
  • Maintain order and hygiene in control room.



  • Senior or equivalent certificate
  • Computer literacy (MS Office)
  • Appropriate experience within an Emergency / Medical Call Centre environment
  • Ability to work shifts as per roster
  • Willingness to work overtime when necessary



  • Communicate effectively in at least two of the three official languages of the Western Cape.
  • A third language will be advantageous.
  • Knowledge of GEMC/CAD computer aided dispatching system.