Amazon: Graduate Cloud Support Associate 2021

Graduate Programmes Amazon in Media, Information & Communication Technology Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Student
  • Experience Fresh
  • Gender Male
  • Industry Development
  • Qualifications Degree Bachelor

Job Description


Graduate Cloud Support Associate 2021

Company: Amazon
Job Title: Graduate Cloud Support Associate 2021
Location: Cape Town, Western Cape
Date listed: 26 May 2021

Job Description

As a member of the Amazon Web Services (AWS) support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

As a cloud support engineer, you will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment.



Each day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers.
· Interact with leading engineers around the world.
· Partner with AWS teams to help reproduce and resolve customer issues.
· Leverage customer support experience to provide feedback with AWS teams on how to improve.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.



  • Currently enrolled in or received a Bachelor’s Degree in:

Computer Science
Computer Engineering
Information Technology
or related fields

  • Must be a recent graduate
  • Experience with at least one functional scripting language (e.g. Perl, Python, Ruby, shell scripting)
  • Knowledge of system, network and OS


Preferred Skills/Knowledge

  • Knowledge of internet fundamentals and cloud computing concepts
  • Familiarity with Database, Storage, & Big Data concepts
  • Experience with troubleshooting networks (e.g. TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related
  • Comfortable working in a Linux/Unix environment



How to Apply


Click here to apply Online for the Amazon: Graduate Cloud Support Associate 2021

The Application deadline closed.