Agent: Contact Centre Learnership

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Job Detail

  • Offered Salary 1000
  • Career Level Student
  • Experience Fresh
  • Gender Female
  • Industry Banking
  • Qualifications Certificate

Job Description

Agent: Contact centre Learnership (Fixed-term contract)

Company: Capitec Bank
Job title: Contact Centre Agent
Location: Johannesburg
Closing Date: Not Specified

Job Description

Purpose Statement

To provide effective service to branches by responding to and answering operational queries.

Experience

Minimum:

  • 6 – 12 months contact centre

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • n/a

Knowledge

Minimum:

  • Call centre processes and procedures
  • Customer care and service protocols
  • Basic IT knowledge

Ideal:

  • Capitec Bank systems

Skills

  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail

Competencies

  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People

Additional Information

  • Ability and willingness to work in an open plan environment
  • Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
  • Willing to work additional hours on occasion upon request
  • Clear criminal and credit record
The Application deadline closed.