Admin Clerk/Receptionist

Jobs @Lancet Laboratories in Services
  • Durban, KwaZulu-Natal, 4000 View on Map
  • Post Date : November 18, 2021
  • Apply Before : January 18, 2022
  • 356 Click(s)
  • View(s) 94
Email Job
  • Share:

Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience Less Than 1 Year
  • Gender Male
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Lancet Laboratories

Admin Clerk / Receptionist

Company: Lancet Laboratories
Job Title: Admin Clerk / Receptionist
Location: Durban, KwaZulu-Natal

Job Description

Reference No: 655937

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Admin Clerk / Receptionist. This is a Perm position based at ETHEKWENI – KZN.

Job Summary: Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.

 

Responsibilities

  • Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
  • Processes sample registration (“logging”) and queries according to set standard operating procedures.
  • Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
  • Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
  • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
  • Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
  • Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
  • Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
  • Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
  • Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
  • Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
  • Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
  • Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
  • Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
  • Responsible for adhering to Lancet uniform protocols as set standard operating procedure

 

Requirements

  • Grade 12
  • Bsc Degree Advantageous
  • 0 – 1 years relevant working experience
  • Computer literate
  • Knowledge of laboratory information systems
  • Knowledge of organisational policy procedures

 

Competencies

Ability to cope with nervous / distressed patients
Ability to work in a pressured environment
Ability to work as part of a team
Adherence to company dress code
Administrative skills
Attention To Detail
Communication
Confidentiality / Sensitivity
Customer Orientation
Empathy
Flexibility
Interpersonal skills
Patience
Telephone etiquette
Business numeracy