Account Assistant

Jobs RCL Foods in Food & Beverages Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 3 Years
  • Gender Female
  • Industry Development
  • Qualifications Diploma

Job Description

RCL Foods

Account Assistant

Company: RCL Foods
Job Title: Account Assistant
Location: Johannesburg, Gauteng
Closing Date: 10 August 2020

Job Description

RCL FOODS is recruiting for an Account Assistant to ensure that all aspects of daily Customer/Retailer admin and service queries are addressed. The role will be based in Johannesburg and report to the Customer Account Manager. You will be required to act as the front line administrative information contact for customers and into other Vector departments. You must build a deep understanding of Customer/Retailer operations and ensure efficient and accurate data capture of workflow data updates and changes. You will also be expected to provide support to the Account Manager in the smooth running of a Customer account.

Duties & Responsibilities

  • Relationship Management: Answer daily general inquiries – represent the first point of reference including basic investigation and follow – up Escalate to Account Manager if required
  • Account administration:Implement administration on updated service level agreements.
  • Project administration
  • Promotion and Forecast Communication: Follow up on product recalls and provide feedback to the customer. Manage business information content and workflow. Maintain and communicate customer’s promotional grid
  • Product workflow: Obtain PDS from customer/retail customer (PDS = Product Data Sheet) Ensure all data is correct (If not, contact the relevant person to get correct data) Capture the data on the workflow document on the intranet
  • Communication: (within Vector and its partners) Handle communication in relation to stock and associated issues; engaging with the Call Centre and Supply Planning on a daily basis Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.
  • Reporting
  • Team participation and self management
  • Support and drive the business core values


  • Bcom Logistics or similar Diploma
  • Valid Code EB drivers’ licence
  • 3 years account or general administration experience preferably in a FMCG sales environment
  • SAP experience essential
  • Advanced Excel


The Application deadline closed.