ABSA: FTC Internships 2021

Internships @ABSA in Banking Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Student
  • Experience Fresh
  • Gender Female
  • Industry Finance
  • Qualifications Diploma

Job Description


FTC Internships 2021

Company: ABSA
Job Title: FTC Internship
Location: Johannesburg, Gauteng
Date listed: 20 April 2021

Job Description

Job Summary

To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.



  • Receipt of complaints:
  • Receive clients query/complaint against via email, telephone, Actionline or any other complaints logging channels.
  • Advise accordingly and appropriately.
  • Capturing and assigning complaints: Log the query/complaint on the Complaints Management System, according to acceptable standards, and load all appropriate customer information received via fax, email and/or verbally.
  • Facilitation of Complaints process: Draw reports from complaints management system and manage exception reports on a daily and filter relevant information, address outstanding and/or unresolved information.
  • Compile reports: Compile reports on all complaints received and on customer satisfaction. Plan and manage timelines to ensure that complaints logged are attended to within the agreed process and SLA requirements



Degree / Diploma in:

  • Business
  • Commerce
  • Management Studies


Application ends in 1m 9d 14h 48min